The scale of the domestic and international after-sales service teams is substantial.
The company has established multiple offices across the country, covering all major economic regions. These offices enable the company to respond promptly to customer needs and provide comprehensive pre-sales, in-sales and after-sales services. Equipped with professional technical personnel and sales teams, the offices offer one-stop services including equipment selection, installation and commissioning, technical training, maintenance and repair, ensuring that customers have no worries during the usage of the products.
The domestic and international after-sales service coverage is extensive.
In overseas markets, the company has established cooperative relationships with overseas agents, which are distributed across Southeast Asia, Europe, North America and other regions. Leveraging the local resources and channel advantages of these agents, the company promotes its products to the international market. The company regularly provides technical training and market support for overseas agents, helping them better serve local customers and enhance the company’s brand awareness and market share in the international market.
The customer service system is well-established with timely response.
The company has built a comprehensive customer service system centered on customers. It provides 24/7 online customer service to answer customer inquiries promptly, sets up customer feedback channels to collect customers’ opinions and suggestions for continuous improvement of product and service quality, and conducts regular customer follow-ups to understand product usage status and establish long-term and stable customer relationships.
